Terms of Service

By using our game server hosting services, you agree to these terms:

• You must be at least 18 years old to use our services.
• You are responsible for maintaining the confidentiality and security of your account credentials.
• You agree to provide accurate and current billing information at all times.
• You will not use our services to engage in illegal activities, including but not limited to piracy or hacking.
• You will comply with the terms of service of the game publishers and software providers.

To ensure the integrity of our platform, you agree to refrain from the following activities:

• Exceeding allocated server resources, such as CPU, RAM, or bandwidth limits.
• Hosting malicious software, unauthorized game modifications, or prohibited content.
• Attempting to bypass or compromise our network security measures.
• Conducting Distributed Denial of Service (DDoS) attacks or engaging in other forms of network abuse.
• Reselling server resources or services without prior written authorization.

We are committed to providing reliable hosting services, as outlined below:

• A 99.9% uptime guarantee for all hosting services, excluding scheduled maintenance.
• Support ticket response times within 12 hours for general inquiries.
• Priority handling and immediate response for critical technical issues.
• Automatic compensation for verified service interruptions exceeding our SLA guarantee.
• Scheduled maintenance notifications provided at least 48 hours in advance.

Our billing and payment policies include:

• Services are billed monthly in advance unless specified otherwise.
• Accepted payment methods include major credit cards, PayPal, and other approved payment gateways.
• Failure to complete payment on time may result in service suspension or termination.
• All fees are non-refundable except in cases of verified SLA violations or billing errors.

We reserve the right to terminate your services without prior notice if you:

• Violate any provision of these terms of service.
• Engage in fraudulent or unauthorized activities.
• Fail to make timely payments for the services provided.
• Misuse server resources or compromise network infrastructure.
• Generate an excessive number of abuse complaints from third parties.

You may terminate your account at any time by contacting our support team. However, prepaid fees are non-refundable.

We reserve the right to update these terms at any time. Changes will be communicated through:

• Email notifications to registered users.
• Prominent notices on our website.

Continued use of our services after such updates constitutes acceptance of the revised terms.

If you have any questions or concerns about these Terms of Service, you may reach us at:

• Email: support@hosticave.in
• Phone: +44 7861 669290
• Address: ICAVE INFOTECH, Shop No. D-25, Panchratna Complex, NH 8A, Padana, Kachchh, Gujarat, 370240, India