Privacy Policy

We collect information that you provide directly to us, including:

• Account information (name, email, password)
• Billing information (address, payment details)
• Server configuration and preferences
• Game server logs and performance metrics
• Support communication history
• IP addresses and usage statistics

We automatically collect certain information when you use our services:

• Server usage patterns and performance data
• Network traffic and bandwidth consumption
• DDoS protection logs and security events
• Device information and browser type
• Cookies and similar tracking technologies

We use the collected information for the following purposes:

• Providing and maintaining our game server hosting services
• Processing payments and billing operations
• Monitoring server performance and preventing abuse
• Sending service updates and maintenance notifications
• Improving our infrastructure and service quality
• Responding to support requests and technical issues
• Preventing fraud and ensuring platform security
• Complying with legal obligations

We use cookies and similar technologies to enhance your experience:

• Session cookies to maintain login states and preferences
• Analytics cookies to track usage and improve performance
• Advertising cookies for targeted marketing campaigns
• Third-party cookies for integrations and additional functionality

You can manage or disable cookies through your browser settings. Note that some features may not function correctly without cookies.

We may share your information with trusted third-party service providers to enable core functionalities:

• Payment processors for secure billing
• Cloud hosting platforms for infrastructure management
• Analytics providers for usage statistics and trends
• Customer support platforms for efficient issue resolution

These providers are bound by strict confidentiality agreements and are only permitted to use your data to perform specific tasks on our behalf.

We implement robust measures to protect your data:

• Encryption of sensitive data in transit and at rest
• Regular audits and penetration testing
• Access controls with role-based permissions
• Real-time monitoring of security threats

While we strive to safeguard your data, no system is completely secure. We encourage you to take precautions to protect your credentials.

Your information may be stored and processed in countries outside your region. By using our services, you consent to such transfers, which are subject to applicable data protection laws.

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law:

• Account and billing data: Retained while your account is active and for up to 7 years after closure.
• Server logs: Retained for 30 days for troubleshooting and analytics.
• Support communications: Retained for 1 year for quality assurance.

You have rights concerning your personal data, including:

• Accessing your personal information
• Requesting correction of inaccuracies
• Requesting deletion of your data
• Restricting or objecting to certain processing
• Data portability (exporting your data)
• Withdrawing consent for optional data processing

To exercise your rights, contact us at support@hosticave.in.

We may update this Privacy Policy periodically. Changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our website

We encourage you to review this policy regularly to stay informed about how we protect your information.

If you have questions or concerns about this Privacy Policy, contact us at:

• Email: support@hosticave.in
• Phone: +44 7861 669290
• Address: ICAVE INFOTECH, Shop No. D-25, Panchratna Complex, NH 8A, Padana, Kachchh, Gujarat, 370240, India