Refund Policy

Our refund policy includes the following terms:

• 24-hour money-back guarantee for new hosting services.
• Pro-rated refunds for unused prepaid periods based on remaining time.
• Full refunds for services not delivered as promised.
• Partial refunds for extended service outages exceeding our SLA guarantees.
• Case-by-case evaluation for exceptional circumstances (e.g., medical emergencies or natural disasters).

To ensure eligibility, refund requests must align with the terms outlined above.

The following items are not eligible for refunds under any circumstances:

• Domain name registrations, renewals, and transfers once processed.
• SSL certificates once issued or activated.
• Custom server configurations and special setups requested by the user.
• Services that have been used for more than 24 hours.
• Dedicated IP addresses and other exclusive resources.
• Administrative fees, including one-time setup charges.

These exclusions ensure fair application of resources and compliance with third-party agreements.

If you believe you are eligible for a refund, follow these steps:

• Contact our support team within the eligible refund period.
• Provide your order number, email address, and a detailed reason for the refund request.
• Refunds will be credited to your account within 5-7 days.
• For international transactions, additional processing time may apply due to banking policies.
• Service credits may be issued as an alternative in certain cases (refer to Section 4).

Please note: Refund requests submitted beyond the eligibility period will not be processed.

In situations where service interruptions occur, we may offer service credits as compensation instead of monetary refunds. Service credits apply under the following conditions:

• Outages exceeding our guaranteed uptime as per the SLA.
• Technical issues directly impacting server performance.
• Credits will be automatically applied to your next billing cycle and cannot be exchanged for cash.

Service credits aim to resolve issues amicably and ensure continued satisfaction with our services.

For any disputes regarding charges, we recommend contacting our support team directly for resolution before filing a dispute with your payment provider. Filing a chargeback may lead to:

• Temporary suspension of your account pending investigation.
• Potential delays in resolving the issue or restoring services.
• Additional fees imposed by payment processors for dispute handling.

We are committed to resolving billing concerns efficiently to maintain your trust and satisfaction.

This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. Any updates will be communicated through:

• Notifications on our website or within your account dashboard.
• Email alerts to registered users.

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

If you have questions or concerns about this Refund Policy or your eligibility for a refund, you can reach us at:

• Email: support@hosticave.in
• Phone: +44 7861 669290
• Address: ICAVE INFOTECH, Shop No. D-25, Panchratna Complex, NH 8A, Padana, Kachchh, Gujarat, 370240, India